Fraud Prevention Guide

Protect your money. Protect your identity

At NovaPay, your security is our priority. Follow these simple yet critical steps to minimize the risk of fraud and protect your accounts.

Personal Use Only

Your NovaPay account and card are for your personal use only.
Never share your login, card, or account details with anyone — even close friends or family members.

Protect Your Credentials

Do not share your PIN or verification codes (OTP) with anyone
Enable biometric login (FaceID/fingerprint) if available
Always log out of your account if using a shared or public device

Secure Your App Access

Protect your mobile device with a screen lock (PIN, pattern, Face ID, etc.)
Never save passwords or PINs in plain text or unprotected notes
If your phone is lost or stolen, immediately:
- Contact Support to deactivate access
- Reset your PIN once you regain access to your number

Card & Account Safety

Never store your card details and PIN together
Don’t allow apps or browsers to save your card data
Avoid making transactions on public Wi-Fi or shared devices
Do not allow unauthorized persons to view, copy, or photograph your card details

Monitor Your Account

Check your account balance and transaction history regularly
Report any unauthorized, failed, or suspicious activity immediately via the NovaPay app chat or support channels

Suspicious Activity? Act Fast

If you suspect any fraud:

Immediately contact Support
Block your card and change your PIN for the App
Report the incident to local authorities, especially if theft or phishing is involved

Important Reminder

You are responsible for maintaining the security of your access and data.
Failure to follow these best practices may result in delays or inability to recover lost funds.