support

Need a Hand?

We're here 24/7 to answer your questions, solve issues, and keep you moving

Talk to Us Anytime

Drop us an email — we usually reply within 1 business day

Email Support

Got a non-urgent question? Write to
[email protected]

Phone Support

Need help now? Call our 24/7 support line: 
+370 5 208 4800

Got
Questions?

Find quick, clear answers in our FAQ Centre

Explore FAQ Centre
What products can I use with NovaPay?

At NovaPay, you can open accounts in euros (EUR) and zlotys (PLN) – each with its own virtual Mastercard. You can flexibly manage your everyday finances across EEA countries.

No branches, no paperwork. Everything is online, fast, and secure

What can I do with NovaPay?

You can transfer money in euros and zlotys, receive card-to-card payments, withdraw cash from any NFC-enabled ATM, and pay online and in-store. All your transaction history and balance information are always at your fingertips.

You can access your statements or card settings at any time

How can NovaPay simplify my finances?

Everything is as simple as possible: our smart IBAN automatically fills in the necessary details for you, so transfers take just seconds. You can hide your balance in incognito mode with a double tap, and quick biometric login and convenient notifications keep you informed.

No fuss, no stress. Everything is fast, convenient, and secure

Stay One Step Ahead

Learn how to spot scams and protect your account in our Fraud Prevention Guide

Keep your account details private
Always double-check emails and texts from us
If something looks suspicious, tell us right away

Not Happy?
Let’s Fix It

If something’s wrong, we'll send your complaint to our trusted partner Quicko for a quick review and solution

See How We Handle Complaints
Step 1

Include your name, contact info, and a short description of the issue

Step 2

Submit it via the app or email us at [email protected]

Step 3

Our partner Quicko will get back to you once they have a solution